Overview
On-Demand combines high-quality video, reading and knowledge checks in a self-paced format to help you build skills as your schedule allows all at once or five minutes at a time.
| Basic Package |
Standard Package |
- 1-year access to instructor lecture video (based on availability)
- 1-year access to hands-on exercises, labs, games and practice tests*
- Email Help Desk Support
- *Practice tests and/or labs may not be available for certain courses
- *Includes reading materials and study guides, but official vendor courseware not included
|
- Includes digital license for official vendor courseware
- 1-year access to instructor lecture video (based on availability)
- 1-year access to hands-on exercises, labs, games and practice tests*
- Email Help Desk Support
- *Practice tests and/or labs may not be available for certain courses
|
| $595 or 2 SATVs |
$995 or 5 SATVs |
Description
About this Microsoft Windows 10 Training Course
This Microsoft Windows 10 Training Course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students taking this Microsoft Windows 10 Training Course are expected that have a good understanding of Windows 10 configuration and features and how these features can be used in enterprise environment. This Microsoft Windows 10 Training Course focuses on how to troubleshoot issues with Windows 10 devices.
Audience Profile
- The primary audience for this Microsoft Windows 10 Training Course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
- The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
- The secondary audience for this Microsoft Windows 10 Training Course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this Microsoft Windows 10 Training Course.
Prerequisites
Before attending this Microsoft Windows 10 Training Course, students must have:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server 2012 R2 fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the Microsoft Windows 10 Training Courses 20697-1 and 20697-2.
At Microsoft Windows 10 Training Course Completion
After completing this Microsoft Windows 10 Training Course, students will be able to:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
- Troubleshoot startup issues and operating system services on a Windows 10 PC.
- Resolve issues related to hardware devices and device drivers.
- Troubleshoot Windows 10 PCs remotely.
- Troubleshoot issues related to network connectivity.
- Troubleshoot client configuration failures and GPO application issues.
- Troubleshoot issues related to user settings.
- Troubleshoot remote connectivity issues.
- Resolve issues related to accessing resources from computers that are domain-joined.
- Resolve issues related to accessing resources from computers that are not domain-joined.
- Troubleshoot issues related to application installation and operation.
- Recover a PC running Windows 10.
