Communication Strategies

Instructor‑Led: $495 | Duration: 1 Day

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    Course Highlights

    LEVEL: 
    • Intermediate

    Communication Strategies Course Outline

    For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

    This course has been approved for 7 PDUs | 7 CDUs

    Getting Started

    • Icebreaker
    • Housekeeping Items
    • The Parking Lot
    • Workshop Objectives

    The Big Picture

    • What is Communication?
    • How Do We Communicate?
    • Other Factors in Communication

    Understanding Communication Barriers

    • An Overview of Common Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place

    Paraverbal Communication Skills

    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed

    Non-Verbal Communication

    • Understanding the Mehrabian Study
    • All About Body Language
    • Interpreting Gestures

    Speaking Like a STAR

    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary

    Listening Skills

    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others

    Asking Good Questions

    • Open Questions
    • Closed Questions
    • Probing Questions

    Appreciative Inquiry

    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies

    Mastering the Art of Conversation

    • Level One: Discussing General Topics
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Our Top Networking Tips

    Advanced Communication Skills

    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using ?I? Messages

    Wrapping Up

    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

    Related Job Roles

    This course builds skills and demonstrates qualifications for the job roles and average base salaries below. 

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