Information Technology Infrastructure Library (ITIL) Service Operation On-Demand



This On-Demand Course includes:

  • EXPERT INSTRUCTOR-LED TRAINING: Finest instructors in the IT industry with a minimum of 15 years, real-world experience and are subject matter experts in their fields
  • VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS: Instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.
  • QUIZZES & EXAM SIMULATORS: Custom practice exams prepare you more effectively than the traditional exam preps on the market. Practice quizzes after each module ensures confidence on the topic before proceeding.
  • SOCIAL LEARNING & NETWORKING: World class Learning Management System (LMS) which allows you to interact and collaborate with other students, form study groups, engage in discussions, rate different courses and stay up to date with all the latest industry knowledge.
  • FLASH CARDS & EDUCATIONAL GAMES: Every Student learns differently. That is why we provide Flash Cards and Education Games throughout our courses. Allowing students to train in ways that keep them engaged and focused.


Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Module 1: Service Operation Introduction

1.1 Introduction

1.2 Syllabus Exam Overview And Testing Tips

1.3 Service Operation Introduction Part 1

1.4 Service Operation Introduction Part 2

1.5 Service Operation Introduction Part 3

1.6 Service Operation Introduction Part 4

1.7 Service Operation Introduction Part 5


Module 2: Service Management As a Practice

2.1 Service Management As A Practice Part 1

2.2 Service Management As A Practice Part 2

2.3 Service Management As A Practice Part 3


Module 3: Service Operation Principles

3.1 Service Operation Principles Part 1

3.2 Service Operation Principles Part 2

3.3 Service Operation Principles Part 3

3.4 Service Operation Principles Part 4


Module 4: Service Operation Process

4.1 Service Operation Process Part 1

4.2 Service Operation Process Part 2

4.3 Service Operation Process Part 3

4.4 Incident Management Part 1

4.5 Incident Management Part 2

4.6 Problem Management

4.7 Request Fulfillment

4.8 Access Management


Module 5: Common Service Operation Activities

5.1 Common Service Operation Activities Part 1

5.2 Common Service Operation Activities Part 2

5.3 Common Service Operation Activities Part 3

5.4 Common Service Operation Activities Part 4


Module 6: Organizing For Service Operation

6.1 Organizing For Service Operation Part 1

6.2 Organizing For Service Operation Part 2

6.3 Organizing For Service Operation Part 3

6.4 Roles Part 1

6.5 Roles Part 2


Module 7: Technology Considerations

7.1 Technology Considerations


Module 8: Service Operation

8.1 Implementation Of Service Operation

8.2 Challenges, Risks, And Critical Success Factors

8.3 Conclusion