$1,295.00

Overview

About On-Demand Learning

TechSherpas 365’s On-Demand courses provide you with access to official courseware materials and hands-on labs, empowering you to learn at your own pace. On-Demand allows you to design your training around your schedule, budget, and individual learning needs.

On-Demand Learning is a perfect solution for students who are unable to attend traditional instructor-led training due to schedule constraints. You receive the same materials and labs as an instructor-led course, with the added convenience of flexible scheduling and a lower price tag.

This On-Demand Course Includes:

  • Official Courseware License
  • Hands-on Exercises/Labs
  • Certification Package:
    • Practice exam
    • official certification exam

Course Overview

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

In This Course You Will Learn:

  • The importance of Service Management as a Practice concept and Service Transition Principles, Purpose and Objective
  • The importance of ITIL® Release, Control and Validation while providing service
  • How all processes in ITIL® Release, Control and Validation interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL® Release, Control and Validation processes
  • How to use the ITIL® Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL® Release, Control and Validation
  • The importance of IT Security and its contributions to ITIL® Release, Control and Validation
  • The technology and implementation considerations surrounding ITIL® Release, Control and Validation
  • Change Management as a capability to realize successful service transition
  • Service Validation and Testing as a capability to assure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the state of service transition
  • Knowledge Management as part of enhancing the on-going management decision support and service delivery capability
  • Request Fulfillment and Evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and Risks associated to ITIL® Release, Control and Validation

Prerequisites

ITIL® Foundations training is required prior to taking this course and it is highly recommended that all ITIL Intermediate Candidates have 2 to 4 years of Service Management Experience.  If you plan on taking the ITIL® 2011: Release, Control and Validation certification exam, you must have taken and passed the ITIL® Foundations exam (or v2, 2007 or 2011 equivalent) and present the certificate to the testing organization in order to sit for this exam.

Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Transition and ITIL Service Operation publications.

Description

  1. Module 00: Course Introduction: ITIL® 2011: Release, Control & ValidationModule 01: Exam Tips
    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practice exams

    Module 02: Service Management as a Practice Part 1

    • Lifecycle Review
    • Service Management Core Concepts
    • Generic Roles
    • Key Service Management Concepts for RCV
    • RACI Model
    • Deming’s PDCA Model

    Module 03: Service Management as a Practice Part 2

    • Purpose, Objectives, Scope and Value
    • ST Challenges
    • ST Metrics
    • ST Risks
    • Service Lifecycle and RCV

    Module 04: Service Management as a Practice Part 3

    • Service Transition Activities for RCV
    • Transition Strategy
    • Transition Planning
    • Exercise: General Service Quality Improvement

    Module 05: Service Asset & Configuration Management (SACM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Configuration Model, Configuration Management System
    • Asset Management

    Module 06: Service Asset & Configuration Management Part 2

    • SACM Activities
    • Plan, Identify and Control
    • Status Accounting and Reporting
    • Verification and Audit

    Module 07: Service Asset & Configuration Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: Simple Model for Desktop Management
    • Exam Question Exercise:
      • Sample Exam 1, Question 6
      • Sample Exam 2, Question 7
    • Exam Question Protocols

    Module 08: Change Management (ChM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Design & Planning Considerations
    • Key ChM Definitions

    Module 09: Change Management Part 2

    • Basic Concepts
    • Change Advisory Board
    • CAB Activities
    • “Normal Changes”

    Module 10: Change Management Part 3

    • Activities
    • Assess and Evaluate
    • Authorize, Coordinate, Review & Close
    • Emergency Changes
    • ChM Activities in Service Operation

    Module 11: Change Management Part 4

    • Roles
    • Activities
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 2, Question 6
    • Exam Question Review: Sample Exam 1, Question 6

    Module 12: Request Fulfillment Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Activity Overview

    Module 13: Request Fulfillment Part 2

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Risks
    • Exercise: ST Dependencies
    • Exam Question Exercise:
      • Sample Exam 1, Question 4
      • Sample Exam 2, Question 4
    • Exam Question Review: Sample Exam 2, Question 6

    Module 14: Release and Deployment Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Release Packages
    • Deployment Options
    • Deployment Models

    Module 15: Release and Deployment Management Part 2

    • RDM Activities Overview
    • Stage 1: Release and Deployment Planning
    • Service-V Model

    Module 16: Release and Deployment Management Part 3

    • Stage 2: Release and Test
    • Service Testing

    Module 17: Release and Deployment Management Part 4

    • Stage 3: Deployment
    • Deployment Activities

    Module 18: Release and Deployment Management Part 5

    • Stage 4: Review and Close
    • RDM Activities in Service Operations

    Module 19: Release and Deployment Management Part 6

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Risks
    • Exercise: Early Life Support Exit Criteria
    • Exam Question Exercise:
      • Sample Exam 1, Question 1
      • Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 2, Question 4

    Module 20: Service Validation and Testing Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Test Models
    • Validation and Testing Levels

    Module 21: Service Validation and Testing Part 2

    • Service Validation and Testing Activities
    • Test Management
    • Review SVT Activities

    Module 22: Service Validation and Testing Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise:
      • Sample Exam 1, Question 5, 7
      • Sample Exam 2, Question 3
    • Exam Question Review: Sample Exam 2, Question 8

    Module 23: Change Evaluation Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Evaluation Process
    • Risk Management
    • Evaluation Reporting

    Module 24: Change Evaluation Part 2

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: “Same Words, Different Tune”
    • Exam Question Exercise:
      • Sample Exam 1, Question 2
      • Sample Exam 2, Question 1, 2
    • Exam Question Review: Sample Exam 2, Question 3

    Module 25: Knowledge Management Part 1

    • Purpose, Objectives, Scope
    • Value to the Business
    • Basic Concepts
    • KM Activities

    Module 26: Knowledge Management Part 2

    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise:
      • Sample Exam 1, Question 3
      • Sample Exam 2, Question 5
    • Exam Question Review: Sample Exam 2, Question 2

    Module 27: Service Management Technology

    • Tool Selection
    • Service Automation
    • Tools Specific to RCV
    • Exam Question Exercise: Sample Exam 1, Question 8
    • Exam Question Review: Sample Exam 1, Question 8