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This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.
This course has been approved for 7 PDUs | 7 CDUs
Who Should Attend this Course?
Anyone who is ever faced with conflict and related difficult conversations.
Difficult Conversations and Conflict
Conflict defined
The role of conflict in difficult conversations
Types of conflict
Changing our view of conflict
Contributions to Difficult Conversations
How we filter our conversations
Things we can and cannot control
Conflict Management Styles
5 Conflict management styles
Reviewing individual assessments
MAI2 Framework for Difficult Conversations
MAI2 Framework overview
Review of each of the framework components
Benefits of MAI2 Framework
Practice using MAI2 Framework as a conflict management technique
PREWORK
Participants will be provided a link to take an online personal conflict management style assessment prior to class.
Related Job Roles
This course builds skills and demonstrates qualifications for the job roles and average base salaries below.Â
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On-Demand Learning (ODL)
Live, Instructor-Led (ILT)
What Our Students Are Saying
IT Certification Training Course Reviews
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mike h
Trustindex verifies that the original source of the review is Google.
I have used TechSherpas twice now and they have exceeded expectations both times. Their instructors are always knowledgeable and the content is exactly what you need to pass your exams. I would highly recommend TechSherpas for any Microsoft training needs.
Posted on
Casey Evert
Trustindex verifies that the original source of the review is Google.
I recently took the Microsoft Azure Admin course and was impressed. The bistro was great, and hands on in teaching. Though it was a class, I felt as if it was just the instructor and myself. He answered every question fully, left no doubt or confusion in anyone’s mind, and paced our workload so that we would complete everything in time. The time management and instructor knowledge was amazing. I recommend TechSherpas and their team for your IT necessities!
Posted on
Sven Akerman Jr
Trustindex verifies that the original source of the review is Google.
I heard that TechSherpas 365 is under new management and wanted to share a very positive report (esp. for those reading some old reviews >9mo). Although I had not had any interaction under the previous management, I can definitely speak to the new team!
My first experience with TechSherpas 365 was for a boot camp. I think that people don't associate the intensity of a technical training class boot camp to the first six weeks in the military, but I am pretty sure the six days of boot camp I got was on par! You will find yourself working with minimal sleep in a mentally engaging environment under high pressure for 4 days straight - it's really a lot of fun!
Boot camps are not for beginners. They are for individuals who have been working in the space with relevant experience and are ready to fill in the knowledge gaps and get exam ready. You really should be well versed in a full stack of infrastructure knowledge. You are expected to have read ALL of the courseware Modules for the coming day before class and be ready in class to ask questions, fill in gaps in understanding, and learn how Microsoft exam questions work.
I estimate that I spent between 14-17 hours per day over those six days, not to mention one all-nighter... but I won't go into details. The time was spent between class and homework/reading in preparation for class, and ultimately practicing for my exams.
In the end, I accomplished my mission and I passed a nasty role based AZ-300 exam on a Friday and the evil twin AZ-301 on the next day, Saturday. I am happy to say that my goal was to become an Azure Solutions Architect Expert and at the end of 6 tough days, that goal was achieved.
This would not have been possible without the great team that made sure it happened -thank you to the amazing support from the whole TechSherpas 365 team. Special shout out to Nicole, Della, and Ricy for helping me chase my dreams!
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Elena Roe
Trustindex verifies that the original source of the review is Google.
I had a great experience with TechSherpas! The instructor was excellent. He is an expert in his field. Also, the staff go above and beyond to accommodate the students.
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Joanna Johnson
Trustindex verifies that the original source of the review is Google.
The most wonderful place for all of your training needs! I can't say enough about the entire staff! They are so kind and accommodating and really care that you pass the certifications you take there. Don't even get me started about the fresh baked cookies every day at 2! Thanks so much TechSherpas for the great training experience!! You all rock!!
Posted on
Frank Furnari
Trustindex verifies that the original source of the review is Google.
TechSherpas was excellent in their delivery and content for both 20483B C# and 20480B HTML5. Both Ken Sproule and Paul Elias are excellent instructors, the tempo and the content made real easy to learn and it answered all my questions. Take these classes in a location where you are comfortable and not interrupted, both courses are fast paced.
I would recommend TechSherpas to anyone looking to further their understanding of these languages and gain some insight into the bigger picture.
Posted on
Kavita Ghia
Trustindex verifies that the original source of the review is Google.
TechSherpas is a great company with a very Homey feel. All of their staff is very cordial and inviting. I enjoyed taking the MCSA: SQL 2012 boot camp their facility; I was amazed with the flexibility of the staff and a personal touch they all had when working with their clients.
TechSherpas-Thank you for an enjoyable experience, I will be coming back to finish my exams and I hope to take more courses in the near future.
