Providing Outstanding Customer Service

Instructor‑Led: $1,195 | Duration: 2 Days

Select a Learning Method Below

Start Date End Date CLASS TIMES (EST) DELIVERY/LOCATION Status Price Enroll Now
2/26/2026 2/26/2026
9:00AM - 5:00PM
OPEN
$795
5/28/2026 5/28/2026
9:00AM - 5:00PM
OPEN
$795
9/10/2026 9/10/2026
9:00AM - 5:00PM
OPEN
$795
12/3/2026 12/3/2026
9:00AM - 5:00PM
OPEN
$795
START DATE : 2/26/2026
END DATE : 2/26/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $795
START DATE : 5/28/2026
END DATE : 5/28/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $795
START DATE : 9/10/2026
END DATE : 9/10/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $795
START DATE : 12/3/2026
END DATE : 12/3/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $795

Course Highlights

LEVEL: 
  • Intermediate

Providing Outstanding Customer Service Course Outline

In today?s competitive marketplace, outstanding customer service is what sets you and your organization apart. Whether you’re a seasoned customer service professional or just starting to build your customer service skills, delivering consistent, high-quality support is what drives customer satisfaction and builds lasting loyalty. It’s the reason customers choose your brand over others and why they return again and again.

But how do you improve customer interactions, deliver excellent customer experiences, and stay ahead of the curve in 2025? Through a blend of proven best practices, active listening, empathy, and problem-solving strategies, you can transform your approach to customer support and create real customer success.

We offer private group training tailored to your organization?s specific challenges and schedule. Our courses are designed to enhance customer service skills while saving you time and money. Contact us to learn how we can help your team deliver exceptional customer service in today?s fast-paced business environment.

Who Should Attend this Course?

Operations managers, account representatives, customer service professionals, help desk and technical support, and anyone working directly with customer will benefit from this course.

Customer Service – A Baseline

  • Recognizing Your Customers
  • Understanding Your Role in Customer Service

Developing A Customer Service Mind-Set

  • Leveraging Your First Impression
  • Feeling Positively About Customers
  • Mastering Moods and Emotions

Identifying Customer Needs

  • Understanding the Customer’s Situation
  • Avoiding Assumption and Prejudgment
  • Meeting Basic Needs
  • Seeking to Exceeding Expectations
  • Building Repeat Relationships

Connecting with the Customer

  • Achieving Authenticity through Body Language
  • Responding Effectively to Problems
  • Mastering Online Etiquette
  • Seeking Customer Feedback

Dealing with Difficult Situations

  • Effectively Addressing Complaints
  • De-escalating Anger
  • Establishing Common Ground
  • Remaining Calm, Respectful and Objective

Effectively Addressing Complaints

  • Creating a Memorable Customer Experience

Related Job Roles

This course builds skills and demonstrates qualifications for the job roles and average base salaries below. 

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