$1,995.00 Cisco Learning Credits/Vouchers Accepted

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ICLIn-Classroom Learning VLTVirtual Live Training GTRGuaranteed to Run
Location Start date End Date Class Times Class Details Action
11/19/2020 11/20/2020 VLT Register
12/17/2020 12/18/2020 VLT Register



Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.

While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions.

If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3995.00, giving you a $995.00 discount off the regular pricing for the individual classes.

Note: The course ware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material. Please contact us at studenthelp@skyline-ats.com for additional information.


Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore the version 11.0 features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection


The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Who Should Attend

The primary audience for this course is as follows:

  • Administrator
  • IT support personnel
  • Helpdesk support staff

The secondary audience for this course is as follows:

  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


Introduction to Unity Connection 11.x

An Overview of Cisco Unity Connection

  • Understanding Cisco Unity Connection?
  • Cisco Unity Connection Integration
  • Active-Active, High-Availability Deployment
  • Digital Networking Deployment Model
  • Overview of Incoming Call Flows
  • Cisco Unity Connection Incoming Call Flow
  • Retrieving Messages

What’s New in 11.0?

  • New Features for 11.0
  • Missed Call Notification
  • Video Greetings for Call Handlers
  • System Restore Tool
  • Subject Line Customization

Navigating Cisco Unity Connection

  • Accessing Cisco Unity Connection
  • Logging into Cisco Unity Connection
  • Serviceability and Connection Serviceability
  • Cisco Unity Connection Administration
  • General Configuration
  • Cisco Prime License Manager

Connection Users and Contacts

Defining and Configuring Users & Contacts

  • Defining Users
  • Defining and Creating Users
  • Preparing to Configure Users
  • Configuring Authentication Rules
  • Configuring Class of Service
  • Configuring Schedules and Holidays
  • Configuring User Templates
  • Reviewing User Features
  • Configuring Users
  • Defining Contacts
  • Configuring Contacts

Managing Multiple Users

  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users using LDAP
  • Importing Users Using Bulk Administration Tool
  • Reviewing Users

Understanding Call Handlers and Call Flow

How the System Handles Calls

  • How the System Handles Calls
  • Describing Call Routing – Direct or Forwarded
  • Describing Call Routing – Direct
  • Describing Call Routing – Forwarded
  • Describing Call Handlers
  • Default Call Handlers
  • Default Call Handler Flow
  • Call Handler Configuration
  • Describing Directory Handlers
  • Configuring Directory Handlers
  • Describing Interview Handlers
  • Configuring Interview Handlers
  • Implementing Call Routing
  • Implementing Call Routing – Direct
  • Implementing Call Routing – Forwarded
  • Reviewing Incoming Call Handling Components

Unity Connection Features

Understanding the Dial Plan

  • Dial Plan Components
  • Dial Plan Configuration
  • Step 1 – Adding Partitions
  • Step 2 – Create Search Spaces and Assign Partitions
  • Step 3 – Assign users to Partitions and Search Spaces​

Understanding Unified Messaging

  • Integrated vs. Unified Messaging
  • Configuring Messaging for IMAP/Single Inbox
  • Implementing ViewMail for Outlook
  • Configuring Integrated Messaging for IMAP
  • Configuring Unified Messaging for Single Inbox​

Accessing Voice Messaging and User Features

  • Accessing Voice Messaging
  • Phone View
  • Visual Voicemail
  • Personal Communications Assistant​

Managing Distribution Lists

  • Distribution Lists – System Distribution Lists
  • Distribution Lists – Private Distribution Lists​

Creating an Audiotext Application

  • Audiotext Application Design
  • The Audiotext Application
  • Audiotext Application Configuration
  • Greetings Administrator
  • Greetings Administrator Configuration

Unity Connection Tools, Reports and Disaster Recovery

Using Cisco Unity Connection Tools and Reports

  • Using the Bulk Edit Feature
  • Using Task Management
  • Cisco Unity Connection Reports​

Using the Disaster Recovery System

  • Disaster Recovery Tool
  • Configuring Backups
  • Performing Restore Operations