$3,695.00

Legend

Register for class 6 weeks prior to start date, and receive either an Amazon eGift Card for up to $250 OR 10% off your course!

Enter coupon code: earlybird(gift card) OR earlybird-10(10% off)

Need training for a group? TechSherpas 365 offers private, customized Onsite TrainingContact us for details/quotes.

ICLIn-Classroom Learning VLTVirtual Live Training GTRClass is guaranteed to Run
SATVMicrosoft Software Assurance Training Vouchers CLCCisco Learning Credits/Vouchers ODLOn-Demand Learning
Location Start date End Date Class Times Class Details Action
No class dates currently scheduled. Click here to request a date

Overview

Overview

This five-day live instructor-led online ITIL Training Course completes the ITIL Capability and Lifecycle qualification programs, and leads to the ITIL Expert qualification. This ITIL Training Course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this ITIL Training Course is the on the business, management, and supervisory objectives, purposes, processes, functions and activities of the Lifecycle.  Process/function interactions and interdependencies crucial to the successful completion of MALC.

ITIL Training Course Objectives

  • Focus on the knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices
  • Capstone ITIL Training Course of ITIL Expert curriculum

 Audience Profile

The target audience for this ITIL Training Course includes those who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners.

Prerequisites 

  • The candidate must hold (photocopy required) one of the following: ITIL Foundation Certificate, or

v2-v3 Foundation Bridge Certificate

  • Candidates must have a minimum of 17 points (2 points for Foundation and 15 additional points from the Capability and/or Lifecycle ITIL Training Courses). Proof required prior to ITIL Training Course attendance.
  • The candidate should also have at least 2-4 years experience working within a Service Management capacity.

Certification 

Exam Voucher Included.

Description

Introduction to ITSM Business and Managerial Issues

  • Relationship between Business and IT
  • Lifecycle positioning and transition

Management of Strategic Change

  • Value Creation Challenge
  • Critical success components to managing lifecycle risk
  • Business benefits
  • Planning and Defining scope
  • Resource and Capability planning
  • Controlling Quality
  • Strategic Influencing
  • Customer liaison

Risk Management

  • Challenges, CSFs and Risks to Service
  • Management
  • Sources of Risk

Managing the Planning and Implementation of IT Service Management

  • Service Strategy and Plan-Do- Check-Act
  • Policy considerations
  • Organizational Form and Design
  • Communication, Coordination and Control
  • Understanding Organizational Change
  • Organizational Maturity
  • Organizational Structure
  • Knowledge Management and Security of Information
  • Organizational Transition
  • Governance
  • Balance in Service Operations

Service Assessment

  • Value of Measuring and Monitoring
  • Value of benchmarking
  • Service Portfolio assessment across the lifecycle
  • Business Perspective and Improvements
  • Industry Guidance and Tool Strategies
  • COBIT
  • ISO/IEC 20000
  • CMMI
  • Service Management maturity