55342 Supporting And Troubleshooting Windows 11 training course

On‑Demand: $595 | Instructor‑Led: $2,375 | Duration: 4 Days

This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Reserve your seat in an upcoming class date or select a Learning Method below:

Start Date End Date CLASS TIMES (EST) DELIVERY/LOCATION Status Price Enroll Now
3/30/2026 4/2/2026
9:00AM - 5:00PM
star GTR

Guaranteed-to-Run

$2,375
5/4/2026 5/7/2026
9:00AM - 5:00PM
star GTR

Guaranteed-to-Run

$2,375
6/8/2026 6/11/2026
9:00AM - 5:00PM
star GTR

Guaranteed-to-Run

$2,375
START DATE : 3/30/2026
END DATE : 4/2/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
star GTR

Guaranteed-to-Run

PRICE : $2,375
START DATE : 5/4/2026
END DATE : 5/7/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
star GTR

Guaranteed-to-Run

PRICE : $2,375
START DATE : 6/8/2026
END DATE : 6/11/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
star GTR

Guaranteed-to-Run

PRICE : $2,375

Course Highlights

LEVEL: 
  • Intermediate
BRANDS/TECHNOLOGIES: 

55342 Supporting And Troubleshooting Windows 11 Course Outline

This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Who Should Attend this Course?

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

1: Introducing Windows 11

  • Overview of Windows 11
  • Recommendations for typical troubleshooting procedures
  • Troubleshooting installation and deployment
  • Introduction to management and troubleshooting tools

2: Administering Windows 11 remotely

  • Using Windows Admin Center
  • Using Windows PowerShell
  • Implementing Remote Management

3: Troubleshooting startup and performing system recovery

  • Recovering Windows 11
  • Configuring the Registry
  • Troubleshooting Windows 11 startup
  • Implementing and troubleshooting BitLocker
  • Troubleshooting OS service Issues

4: Troubleshooting devices and device drivers

  • Overview of hardware troubleshooting
  • Troubleshooting device drivers

5: Configuring and troubleshooting network connectivity

  • Configuring network connectivity
  • Troubleshooting network connectivity
  • Implementing and troubleshooting name resolution
  • Implementing and troubleshooting remote access

6: Troubleshooting Group Policy

  • Overview of Group Policy
  • Resolve GPO application issues on client devices

7: Configuring and Troubleshooting Security Settings

  • Implementing network security
  • Implementing Windows 11 security features
  • Configuring and troubleshooting user accounts

8: Configuring and Troubleshooting User State

  • Implementing and troubleshooting user state
  • Implementing and troubleshooting Folder Redirection

9: Configuring and Troubleshooting Resource Access

  • Configuring and troubleshooting file access.
  • Configuring and troubleshooting shared folders.
  • Implementing and troubleshooting Work Folders.
  • Managing and troubleshooting printers.
  • Recovering files.

10: Troubleshooting apps

  • Troubleshooting desktop apps
  • Troubleshooting app compatibility
  • Managing UWP apps

11: Monitoring and Maintaining Windows 11

  • Monitoring Windows 11
  • Optimizing Windows 11 performance
  • Managing Windows 11 updates

Related Job Roles

This course builds skills and demonstrates qualifications for the job roles and average base salaries below.Â