Did you know that 80% of Fortune 500 companies use SharePoint to power collaboration and manage content across teams? It's a powerful platform-but without the right training, it's easy to…Read more.
Did you know that over 85% of Fortune 500 companies use SharePoint for internal collaboration? The 55238 SharePoint Online for Administrators course is your gateway to mastering SharePoint Online administration…Read more.
The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with Day 2 support of a CCE solution deployment. This course describes the requirements,…Read more.
The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco’s Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators…Read more.
Advanced Administration for Unified Communications Manager and Features (AAUCMF v15) is a 5-day instructor-led course designed to empower collaboration administrators with the advanced knowledge and hands-on experience needed to support,…Read more.
Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex…Read more.
This course is intended for those performing advanced administration of the CCE solution, or who may be responsible for Tier 2 support. The overall goal of this course is to…Read more.
CVP Development and Scripting Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build…Read more.
CVPD Scripting-Part 2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications.…Read more.
CVPD-Java is a hands-on programming course teaching participants to extend the functionality of CVP Call Studio using the CVP Java API. Participants will learn to write, compile, deploy and maintain custom…Read more.
The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) training provides you with the knowledge and skills to deploy, configure and troubleshoot core collaboration and networking technologies. Topics include infrastructure…Read more.
The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.1 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features…Read more.
The Implementing Cisco Collaboration Applications (CLICA) v1.2 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with…Read more.
The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) training provides you with an understanding of Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for…Read more.
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.…Read more.
Implementing Cisco Emergency Responder (ICER) v15 is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder 15 in…Read more.
With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to…Read more.
Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights — Data…Read more.
This learning path prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of…Read more.
This course is designed to build your in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply…Read more.
A Dynamics 365 Business Central developer develops apps that extend Business Central. This can include creating new modules and modifying existing modules. The developer can add new business logic or…Read more.
This learning path will teach you the essentials of Microsoft Intune, advanced threat detection and response with Microsoft Copilot for Security, and how to optimize the integration between Intune and…Read more.
This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management,…Read more.
This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting…Read more.
Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work…Read more.
This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of…Read more.
SIP Trunk Operations (DTSIP) is a 5-day instructor-led course designed for Cisco collaboration administrators seeking in-depth knowledge of SIP protocol operations within Cisco’s collaboration deployments. This updated course offers new…Read more.
This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify…Read more.
The Understanding Cisco Collaboration Foundations (CLFNDU v2.0) training gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (UCM) solution with Session…Read more.
