Business Process Improvement training course

Instructor‑Led: $1,135 | Duration: 2 Days

Improving business processes can deliver immediate results, including higher quality, reduced waste, increased efficiency, and enhanced productivity. This course provides the skills needed to analyze, improve, and manage business processes. It is part of the Business Process Management (BPM) certificate program and is designed for professionals looking to enhance operational performance.

Reserve your seat in an upcoming class date or select a Learning Method below:

Start Date End Date CLASS TIMES (EST) DELIVERY/LOCATION Status Price Enroll Now
6/15/2026 6/16/2026
9:00AM - 5:00PM
OPEN
$1,135
9/28/2026 9/29/2026
9:00AM - 5:00PM
OPEN
$1,135
12/7/2026 12/8/2026
9:00AM - 5:00PM
OPEN
$1,135
START DATE : 6/15/2026
END DATE : 6/16/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $1,135
START DATE : 9/28/2026
END DATE : 9/29/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $1,135
START DATE : 12/7/2026
END DATE : 12/8/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $1,135

Course Highlights

LEVEL: 
  • Advanced
TOPICS & JOB ROLES: 

Business Process Improvement Course Outline

Improving business processes can deliver immediate results, including higher quality, reduced waste, increased efficiency, and enhanced productivity. This course provides the skills needed to analyze, improve, and manage business processes. It is part of the Business Process Management (BPM) certificate program and is designed for professionals looking to enhance operational performance.

Who Should Attend this Course?

This course is designed for professionals responsible for improving or managing business processes. Participants will gain the ability to analyze existing workflows, design optimized processes, and measure performance improvements. It is part of the BPM certificate program.

PREREQUISITES

Experience in modeling business processes strongly encouraged. The course Business Process Modeling satisfies this prerequisite.

1. Business Process Improvement (BPI) Overview

  • Introduction toBusiness Process Management (BPM)
  • Commonchallenges in business process improvement
  • Thebusiness case for process optimization
  • Keybenefits of business process improvement

2. Process Measurement

  • Overview ofprocess analysis and metrics
  • What to measure and why
  • Understandingdata types (attribute & variable)
  • Data variation and collection methods

3. Process Analysis

  • Key concepts, steps, and challengesin process analysis
  • Tools and techniquesfor analyzing business processes

4. Process Design and Optimization

  • Core principlesfor process optimization
  • Time, quality, and valueoptimization techniques
  • Identifying andavoiding common design flaws

5. Process Transformation

  • Identifyingtransformation tasks
  • Four stages of changeand how to implement them
  • Managingstakeholder resistanceto change

6. Process Performance Management

  • Monitoring and maintaining process improvements
  • Data managementfor performance tracking

Related Job Roles

This course builds skills and demonstrates qualifications for the job roles and average base salaries below. 

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