This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
| Start Date | End Date | CLASS TIMES (EST) | DELIVERY/LOCATION | Status | Price | Enroll Now |
|---|---|---|---|---|---|---|
| 5/11/2026 | 5/15/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,985 | ||
| 8/10/2026 | 8/14/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,985 |
GTR Guaranteed-to-Run
GTR Guaranteed-to-Run
Course Highlights
This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
Module 1: Cisco Unified CCX Product Overview
Module 2: Cisco Unified CCX Installation and Configuration
Module 3: Cisco Unified CCX Scripting
Module 4: Cisco Unified CCX ACD Operations
Module 5: Cisco Unified Contact Center Express Premium Functions
Module 6: Cisco Unified CCX Maintenance
This course builds skills and demonstrates qualifications for the job roles and average base salaries below.Â
