On‑Demand:$595 | Instructor‑Led:$2,375 | Duration: 4 Days
This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Reserve your seat in an upcoming class date or select a Learning Method below:
Start Date
End Date
CLASS TIMES (EST)
DELIVERY/LOCATION
Status
Price
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8/24/2026
8/27/2026
9:00AM - 5:00PM
GTR
Guaranteed-to-Run
$2,375.00
9/21/2026
9/24/2026
9:00AM - 5:00PM
GTR
Guaranteed-to-Run
$2,375.00
10/19/2026
10/22/2026
9:00AM - 5:00PM
GTR
Guaranteed-to-Run
$2,375.00
11/16/2026
11/19/2026
9:00AM - 5:00PM
GTR
Guaranteed-to-Run
$2,375.00
12/14/2026
12/17/2026
9:00AM - 5:00PM
GTR
Guaranteed-to-Run
$2,375.00
START DATE : 8/24/2026
END DATE : 8/27/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
GTR
Guaranteed-to-Run
PRICE : $2,375.00
START DATE : 9/21/2026
END DATE : 9/24/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
GTR
Guaranteed-to-Run
PRICE : $2,375.00
START DATE : 10/19/2026
END DATE : 10/22/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
GTR
Guaranteed-to-Run
PRICE : $2,375.00
START DATE : 11/16/2026
END DATE : 11/19/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
GTR
Guaranteed-to-Run
PRICE : $2,375.00
START DATE : 12/14/2026
END DATE : 12/17/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
GTR
Guaranteed-to-Run
PRICE : $2,375.00
On-Demand Learning (ODL) is a self-paced training solution designed to work around your individual schedule, budget, and learning needs. Our ODL courses provide you with exclusive access to interactive platforms combining high-quality instructor videos from subject matter experts, official courseware and study materials, hands-on labs, practice exercises, skill assessments and knowledge checks. The modular, self-paced ODL course structure adapts to your unique learning needs and style, providing an optimal training experience.
$595.00
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55342 Supporting And Troubleshooting Windows 11 Course Outline
This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Who Should Attend this Course?
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
1: Introducing Windows 11
Overview of Windows 11
Recommendations for typical troubleshooting procedures
Troubleshooting installation and deployment
Introduction to management and troubleshooting tools
2: Administering Windows 11 remotely
Using Windows Admin Center
Using Windows PowerShell
Implementing Remote Management
3: Troubleshooting startup and performing system recovery
Recovering Windows 11
Configuring the Registry
Troubleshooting Windows 11 startup
Implementing and troubleshooting BitLocker
Troubleshooting OS service Issues
4: Troubleshooting devices and device drivers
Overview of hardware troubleshooting
Troubleshooting device drivers
5: Configuring and troubleshooting network connectivity
Configuring network connectivity
Troubleshooting network connectivity
Implementing and troubleshooting name resolution
Implementing and troubleshooting remote access
6: Troubleshooting Group Policy
Overview of Group Policy
Resolve GPO application issues on client devices
7: Configuring and Troubleshooting Security Settings
Implementing network security
Implementing Windows 11 security features
Configuring and troubleshooting user accounts
8: Configuring and Troubleshooting User State
Implementing and troubleshooting user state
Implementing and troubleshooting Folder Redirection
9: Configuring and Troubleshooting Resource Access
Configuring and troubleshooting file access.
Configuring and troubleshooting shared folders.
Implementing and troubleshooting Work Folders.
Managing and troubleshooting printers.
Recovering files.
10: Troubleshooting apps
Troubleshooting desktop apps
Troubleshooting app compatibility
Managing UWP apps
11: Monitoring and Maintaining Windows 11
Monitoring Windows 11
Optimizing Windows 11 performance
Managing Windows 11 updates
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