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Business Process Improvement

Instructor‑Led: $1,195 | Duration: 2 Days

Select a Learning Method Below

Start Date End Date CLASS TIMES (EST) DELIVERY/LOCATION Status Price Enroll Now
6/15/2026 6/16/2026
9:00AM - 5:00PM
OPEN
$1,195
9/28/2026 9/29/2026
9:00AM - 5:00PM
OPEN
$1,195
12/7/2026 12/8/2026
9:00AM - 5:00PM
OPEN
$1,195
START DATE : 6/15/2026
END DATE : 6/16/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $1,195
START DATE : 9/28/2026
END DATE : 9/29/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $1,195
START DATE : 12/7/2026
END DATE : 12/8/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
OPEN
PRICE : $1,195

Course Highlights

LEVEL: 
  • Advanced
TOPICS & JOB ROLES: 

Business Process Improvement Course Outline

Improving business processes can deliver immediate results, including higher quality, reduced waste, increased efficiency, and enhanced productivity. This course provides the skills needed to analyze, improve, and manage business processes. It is part of the Business Process Management (BPM) certificate program and is designed for professionals looking to enhance operational performance.

Who Should Attend this Course?

This course is designed for professionals responsible for improving or managing business processes. Participants will gain the ability to analyze existing workflows, design optimized processes, and measure performance improvements. It is part of the BPM certificate program.

PREREQUISITES

Experience in modeling business processes strongly encouraged. The course Business Process Modeling satisfies this prerequisite.

1. Business Process Improvement (BPI) Overview

  • Introduction to Business Process Management (BPM)
  • Common challenges in business process improvement
  • The business case for process optimization
  • Key benefits of business process improvement

2. Process Measurement

  • Overview of process analysis and metrics
  • What to measure and why
  • Understanding data types (attribute & variable)
  • Data variation and collection methods

3. Process Analysis

  • Key concepts, steps, and challenges in process analysis
  • Tools and techniques for analyzing business processes

4. Process Design and Optimization

  • Core principles for process optimization
  • Time, quality, and value optimization techniques
  • Identifying and avoiding common design flaws

5. Process Transformation

  • Identifying transformation tasks
  • Four stages of change and how to implement them
  • Managing stakeholder resistance to change

6. Process Performance Management

  • Monitoring and maintaining process improvements
  • Data management for performance tracking

Related Job Roles

This course builds skills and demonstrates qualifications for the job roles and average base salaries below. 

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