Implementing Cisco Collaboration Applications (CLICA) training course

Instructor‑Led: $3,985 | Duration: 5 Days

The Implementing Cisco Collaboration Applications (CLICA) v1.2 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

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    Course Highlights

    LEVEL: 
    • Intermediate
    TOPICS & JOB ROLES: 
    BRANDS/TECHNOLOGIES: 

    Implementing Cisco Collaboration Applications (CLICA) Course Outline

    The Implementing Cisco Collaboration Applications (CLICA) v1.2 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

    Who Should Attend this Course?

    This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

    • Network architect
    • Network designer
    • Network engineer
    • Network manager
    • Network administrator
    PREREQUISITES

    Before taking this course, you should have the following knowledge and skills:

    • Basic understanding of networking technologies
    • Basic understanding of voice and video
    • Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

    The following Cisco courses can help you gain the knowledge you need to prepare for this course:

    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Configuring and Troubleshooting Cisco Unity Connection Integration
    • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
    • Troubleshooting Cisco Unity Connection
    • Configuring and Troubleshooting Cisco Unity Express
    • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
    • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
    • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
    • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
    • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
    • Integrating Cisco Unified Attendant Console Advanced
    • Implementing Call Recording and Monitoring

    Lab Outline

    • Integrate and Set Up Cisco Unity Connection
    • Configure Cisco Unity Connection Call Handlers
    • Implement Toll Fraud Prevention
    • Troubleshoot Cisco Unity Connection Call Handlers
    • Troubleshoot Cisco Unity Connection
    • Configure Cisco Unity Express
    • Troubleshoot Cisco Unity Express
    • Configure Cisco Unified Communications Manager IM and Presence High Availability
    • Implement Cisco Jabber
    • Configure Centralized Cisco Unified Communications Manager IM and Presence
    • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
    • Enable Message Archiving and Chat Rooms
    • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
    • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
    • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
    • Integrate Cisco Unified Attendant Console Advanced
    • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
    • Implement Cisco Unified Communications Manager Call Recording and Monitoring

    Related Job Roles

    This course builds skills and demonstrates qualifications for the job roles and average base salaries below. 

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