ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)

1 – ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimise and Automate

2 – LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION

• Digital Technology
• Digital Business
• Digital Organisation
• Digitisation
• Digital Transformation
• Business Strategy and Business Models
• Digital and IT Strategy
• Products
• Services
• Relationship Between Digital, IT Strategy and Components of ITIL SVS.

3 – RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN

• Environmental Analysis
• External Analysis: PESTLE
• Internal Analysis: Four Dimensions of Service Management

4 – HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS

• How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
• How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
• Organisation?s Position in a Particular Market or Industry
• Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

5 – EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION

• Ecosystem
• Industry/Market
• Organisational
• Influenced factors
• Achieving Customer/Market Relevance
• Achieving Operational Excellence
• Internal and External Focus
• Balanced Approach

6 – STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE

• How to Apply Approaches to Achieve Customer/Market Relevance
• Customer Journeys
• Omnichannel Delivery and Support
• Context-Sensitive Delivery and Support
• Customer Analytics
• Customer Feedback and 360? Approaches
• How to Achieve Operational Excellence in the Four Dimensions of Service Management
• Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
• Financial Policies
• Portfolio Optimization
• Funding Projects, Products and Services
• Balancing Cost of Innovation and Operation
• Charging Models
• Assess Strategic Approaches for Digital Organizations

7 – RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY

• Concept of Risk Management in the Context of a Digital Organisation
• Context of Digital and IT Strategy
• Identify Risk
• Assess Risk
• Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
• Explain the Concept of Innovation, Including its Key Elements and Techniques
• Apply Techniques to Develop and Maintain a Culture of Innovation

8 – STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY

• How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
• How to Define and Communicate a Vision and a Strategy
• How to Use Business Cases to Advocate for a Digital and IT Strategy

9 – IMPLEMENTATION OF A DIGITAL AND IT STRATEGY

• How to Define Operating Models for Digital Organisations
• Major Skills Required of Leaders in Digital Organisation
• Apply Approaches to Strategy Coordination and Implementation:
• Large-Scale Transformation
• Incremental Transformation
• Mergers and Acquisitions
• Individual Changes
• Approaches to POMs (Parallel Operating Models)
• How to Assess Success of a Digital and IT Strategy
• Typical Activities of a Digital Transformation Programme