This course is an architectural overview of the CCE Solution components and deployment models. The course is intended for all Admin and Deployment audiences as well as Management and Executives in order to understand the business application of the CCE solution. For Admin and Deployment audiences, the course provides a framework around the interrelationship between both core and optional components required to effectively configure, support, deploy, and troubleshoot the CCE solution.
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Course Highlights
This course is an architectural overview of the CCE Solution components and deployment models. The course is intended for all Admin and Deployment audiences as well as Management and Executives in order to understand the business application of the CCE solution. For Admin and Deployment audiences, the course provides a framework around the interrelationship between both core and optional components required to effectively configure, support, deploy, and troubleshoot the CCE solution.
The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation, or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
Primary audiences:
Secondary audiences:
The knowledge and skills that students are expected to have before attending this course are:
Here are recommended Cisco learning offerings that may help students meet these prerequisites:
Section 1 – Introduction to CCE
Section 2 – Functionality of PCCE Components
Section 3 – Terms and Naming Conventions Used in CCE
Section 4 – Access Tools Available in CCE
Section 5 – Discovering CCE Features Beyond Default
This course builds skills and demonstrates qualifications for the job roles and average base salaries below.Â
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