Ready to get your Webex Contact Center wings and become a true expert? Administering Webex Contact Center is the course that lays the foundation for maximizing the platform’s value and driving adoption in your organization.
Designed for contact center and customer experience technology professionals who support and deliver to service users, this 4-day course is hands-on, practical, and filled with real-world examples.
You’ll explore the full capabilities, architecture, navigation, and administration of Webex Contact Center—covering everything from moves, adds, and changes to new service provisioning and troubleshooting. We’ll dive into voice and digital channels, entry point configuration, flow building, call control scripts, routing strategies, user profiles, reporting, dashboards, monitoring, recording, and much more. This course is ideal for contact center and CX architects, engineers, analysts, and those who support service delivery to the business.
Only available from Sunset Learning, the AWXCC course is led by expert instructors who deliver live instruction, engaging content, guided labs, and recordings to review later. When we’re done, you’ll know how to provision, configure, and optimize the Webex Contact Center environment and get the very best out of it for you and your business.
It’s a popular course, so choose your time zone, date, and register to secure your seat in class. Want to train your whole team? Contact us for private session options. This is the foundation of your Webex Contact Centre capability – start building your expertise today.
Why you should attend this course: AWXCC puts you in control and helps you get the most out of your investment in Webex Contact Center, meet the needs of your business, and drive service optimization and adoption.
Pre-requisites: Attendees must be familiar with contact center operations and have a basic understanding of contact queuing, routing, and reporting in an on-prem or cloud environment. Familiarity with cloud applications, services and voice architectures is also desirable.
| Start Date | End Date | CLASS TIMES (EST) | DELIVERY/LOCATION | Status | Price | Enroll Now |
|---|---|---|---|---|---|---|
| 4/27/2026 | 4/30/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,795.00 | ||
| 5/26/2026 | 5/29/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,795.00 | ||
| 6/22/2026 | 6/25/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,795.00 | ||
| 7/27/2026 | 7/30/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,795.00 | ||
| 8/24/2026 | 8/27/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,795.00 | ||
| 9/28/2026 | 10/1/2026 |
10:00AM - 6:00PM
|
GTR Guaranteed-to-Run |
$3,795.00 |
GTR Guaranteed-to-Run
GTR Guaranteed-to-Run
GTR Guaranteed-to-Run
GTR Guaranteed-to-Run
GTR Guaranteed-to-Run
GTR Guaranteed-to-Run
Course Highlights
Ready to get your Webex Contact Center wings and become a true expert? Administering Webex Contact Center is the course that lays the foundation for maximizing the platform’s value and driving adoption in your organization.
Designed for contact center and customer experience technology professionals who support and deliver to service users, this 4-day course is hands-on, practical, and filled with real-world examples.
You’ll explore the full capabilities, architecture, navigation, and administration of Webex Contact Center—covering everything from moves, adds, and changes to new service provisioning and troubleshooting. We’ll dive into voice and digital channels, entry point configuration, flow building, call control scripts, routing strategies, user profiles, reporting, dashboards, monitoring, recording, and much more. This course is ideal for contact center and CX architects, engineers, analysts, and those who support service delivery to the business.
Only available from Sunset Learning, the AWXCC course is led by expert instructors who deliver live instruction, engaging content, guided labs, and recordings to review later. When we’re done, you’ll know how to provision, configure, and optimize the Webex Contact Center environment and get the very best out of it for you and your business.
It’s a popular course, so choose your time zone, date, and register to secure your seat in class. Want to train your whole team? Contact us for private session options. This is the foundation of your Webex Contact Centre capability – start building your expertise today.
Why you should attend this course: AWXCC puts you in control and helps you get the most out of your investment in Webex Contact Center, meet the needs of your business, and drive service optimization and adoption.
Pre-requisites: Attendees must be familiar with contact center operations and have a basic understanding of contact queuing, routing, and reporting in an on-prem or cloud environment. Familiarity with cloud applications, services and voice architectures is also desirable.
Each learner must have a PC/laptop with audio/video capability, preferably with the Webex app already installed. At least one PSTN-capable phone (cell phone) is required. Although you will be using Webex Calling for Agent functionality, access to multiple PSTN phones will augment the understanding of the Webex Contact Center environment regarding routing calls to Agents – wherever they may reside.
Learners should have the following knowledge or experience:
The Administering Webex Contact Center (AWXCC) course is a 4-day, hands-on, instructor-led training intended for anyone with Day-2 responsibilities for Webex Contact Center. This lab-intensive course enables learners to administer Webex Contact Center. The course contains the following lecture and lab components.
Module 1: An Introduction to Cisco Webex Contact Center
Objective: Introduce the capabilities, architecture, and navigation of the Webex Contact Center solution
Module 2: Tenant Profiles
Objective: Demonstrate and configure the components of a Tenant Profile
Module 3: Routing Strategies and Call Flows
Objective: Configure Entry Point, complex Call Routing strategies, and Call Control scripts
Module 4: Supervisory Functions
Objective: Define and demonstrate the Supervisory functions including Call Monitoring and Recording
Module 5: WebEx Connect Digital Channels
Objective: Define the Digital Channel functionality of the Webex Contact Center environment
Module 6: Reports and Dashboards Using Visualizations
Objective: Define the available types of Reports and Analytics for visualizations, and demonstrate the ability to generate custom reports within specified parameters
LAB ACTIVITIES
This course builds skills and demonstrates qualifications for the job roles and average base salaries below.Â
