Occupation Overview - Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person via telephone or electronically. May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
Training Courses for the Computer User Support Specialists Job Role
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person via telephone or electronically. May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
Core Task Examples:
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Inspect equipment and read order sheets to prepare for delivery to users.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Trustindex verifies that the original source of the review is Google.
I have used TechSherpas twice now and they have exceeded expectations both times. Their instructors are always knowledgeable and the content is exactly what you need to pass your exams. I would highly recommend TechSherpas for any Microsoft training needs.
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Casey Evert
Trustindex verifies that the original source of the review is Google.
I recently took the Microsoft Azure Admin course and was impressed. The bistro was great, and hands on in teaching. Though it was a class, I felt as if it was just the instructor and myself. He answered every question fully, left no doubt or confusion in anyone’s mind, and paced our workload so that we would complete everything in time. The time management and instructor knowledge was amazing. I recommend TechSherpas and their team for your IT necessities!
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Sven Akerman Jr
Trustindex verifies that the original source of the review is Google.
I heard that TechSherpas 365 is under new management and wanted to share a very positive report (esp. for those reading some old reviews >9mo). Although I had not had any interaction under the previous management, I can definitely speak to the new team!
My first experience with TechSherpas 365 was for a boot camp. I think that people don't associate the intensity of a technical training class boot camp to the first six weeks in the military, but I am pretty sure the six days of boot camp I got was on par! You will find yourself working with minimal sleep in a mentally engaging environment under high pressure for 4 days straight - it's really a lot of fun!
Boot camps are not for beginners. They are for individuals who have been working in the space with relevant experience and are ready to fill in the knowledge gaps and get exam ready. You really should be well versed in a full stack of infrastructure knowledge. You are expected to have read ALL of the courseware Modules for the coming day before class and be ready in class to ask questions, fill in gaps in understanding, and learn how Microsoft exam questions work.
I estimate that I spent between 14-17 hours per day over those six days, not to mention one all-nighter... but I won't go into details. The time was spent between class and homework/reading in preparation for class, and ultimately practicing for my exams.
In the end, I accomplished my mission and I passed a nasty role based AZ-300 exam on a Friday and the evil twin AZ-301 on the next day, Saturday. I am happy to say that my goal was to become an Azure Solutions Architect Expert and at the end of 6 tough days, that goal was achieved.
This would not have been possible without the great team that made sure it happened -thank you to the amazing support from the whole TechSherpas 365 team. Special shout out to Nicole, Della, and Ricy for helping me chase my dreams!
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Elena Roe
Trustindex verifies that the original source of the review is Google.
I had a great experience with TechSherpas! The instructor was excellent. He is an expert in his field. Also, the staff go above and beyond to accommodate the students.
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Joanna Johnson
Trustindex verifies that the original source of the review is Google.
The most wonderful place for all of your training needs! I can't say enough about the entire staff! They are so kind and accommodating and really care that you pass the certifications you take there. Don't even get me started about the fresh baked cookies every day at 2! Thanks so much TechSherpas for the great training experience!! You all rock!!
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Frank Furnari
Trustindex verifies that the original source of the review is Google.
TechSherpas was excellent in their delivery and content for both 20483B C# and 20480B HTML5. Both Ken Sproule and Paul Elias are excellent instructors, the tempo and the content made real easy to learn and it answered all my questions. Take these classes in a location where you are comfortable and not interrupted, both courses are fast paced.
I would recommend TechSherpas to anyone looking to further their understanding of these languages and gain some insight into the bigger picture.
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Kavita Ghia
Trustindex verifies that the original source of the review is Google.
TechSherpas is a great company with a very Homey feel. All of their staff is very cordial and inviting. I enjoyed taking the MCSA: SQL 2012 boot camp their facility; I was amazed with the flexibility of the staff and a personal touch they all had when working with their clients.
TechSherpas-Thank you for an enjoyable experience, I will be coming back to finish my exams and I hope to take more courses in the near future.
