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Overview

The new CVPD Scripting-Part 2 (CVPDS-2) course provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Prerequisites

The knowledge and skills that the learner should have before attending this course are as follows:

  • CVPD Scripting Part 1 or programming experience in Call Studio

Who Should Attend

The primary audience for this course is as follows:

  • Application Developers
  • Programmers
  • Sales and Pre-Sales
  • Technical Support
  • Project Managers
  • Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.

Description

Module 1: JavaScript

  • Add an incredible amount of functionality that was not formerly available
  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
  • Math functions: round, floor, ceiling, truncate, random numbers, etc.)
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables

Module 2: REST Web Service calls and XML

  • Learn to work with RESTful web services
  • Testing RESTful web service interface in a Web Browser using Rest Client Extension
  • Learn XPath syntax to parse XML response and using free online tools
  • How to use the Studio REST Client Element and to parse XML responses in Studio
  • Fetchtimeout and Fetchaudio review

Module 3: REST Web Service calls and JSON

  • Learn JSON syntax, how to parse JSON responses, and test using free online tools
  • Use the Studio Rest Client element and JavaScript in Studio to parse JSON results

Module 4: SOAP Web Services

  • Understand how to invoke a SOAP and WSDL based web services
  • SOAPUI to test web service connection outside of Studio
  • Using the Studio Web Services Element

Module 5: Database

  • Use the SQL Database element in Studio
  • Select data and execute stored procedures on a SQL-based database
  • Select multiple rows into XML and parse the result
  • Event Handling to catch exceptions and switch to backup database

Module 6: Modularization and Multiple applications

  • SubFlows – Subroutines (or ‘functions) for reusability and readability
  • Subdialogs – Calling another Studio application as a subroutine
  • Application Transfers – Go to another Studio application without returning

Module 7: Event Handling

  • Adding event handling globally, in subflows, or element-level
  • LastException variable
  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
  • Creating an Error Element to catch any unhandled exceptions
  • Use Cisco Log Parser Tool

Module 8: Speech Recognition

  • Working with Nuance Speech Recognition
  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)

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