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ITIL 4 Strategist – Direct Plan and Improve (DPI)

On‑Demand: $595 | Instructor‑Led: $2,385 | Duration: 3 Days

Upgrade your tech skills with this training course from TechSherpas 365!

Select a Learning Method Below

Start Date End Date CLASS TIMES (EST) DELIVERY/LOCATION Status Price Enroll Now
1/26/2026 1/28/2026
9:00AM - 5:00PM
star GTR

Guaranteed-to-Run

$2,385
5/6/2026 5/8/2026
9:00AM - 5:00PM
star GTR

Guaranteed-to-Run

$2,385
START DATE : 1/26/2026
END DATE : 1/28/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
star GTR

Guaranteed-to-Run

PRICE : $2,385
START DATE : 5/6/2026
END DATE : 5/8/2026
CLASS TIMES (EST) : 9:00AM - 5:00PM
DELIVERY/LOCATION :
STATUS :
star GTR

Guaranteed-to-Run

PRICE : $2,385

Course Highlights

LEVEL: 
  • Intermediate
BRANDS/TECHNOLOGIES: 

ITIL 4 Strategist – Direct Plan and Improve (DPI) Course Outline

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction.

This class includes an exam voucher.

Who Should Attend this Course?

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The ITIL 4 DPI Qualification would most likely suit the following delegates:
Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL qualification holders wishing to develop their knowledge
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

PREREQUISITES
  • ITIL? 4 Foundation

1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE

  • Knowing key terms
  • Differentiating between principle concepts
  • Defining the relationship of Values, Outcomes, Costs and Risks

2 – SCOPING WHAT IS TO BE DIRECTED

  • Cascading goals and requirements
  • Deciphering effective policies, controls and guidelines
  • Placing decision-making authority at the correct level

3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM

  • The role of risk management
  • How governance impacts DPI
  • Ensuring that controls are sufficient but not excessive

4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT

  • Leverage the ITIL CI model
  • Identify assessment objectives and outputs
  • Select the appropriate assessment method
  • Prioritize desired outcomes
  • Build, justify and advocate your business case
  • Conduct improvement reviews and lessons learned sessions
  • Embed CI at all levels of the service value stream

5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT

  • The nature and benefits of OCM
  • Manage, communicate effectively, and influence stakeholders
  • Establish valuable interfaces across the value chain

6 – EFFECTIVE MEASURING AND REPORTING

  • Defining indicators and metrics to support objectives

7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS

  • Recognizing the differences between value streams and practices
  • Choosing the right methods and techniques to direct, plan and improve value streams

Related Job Roles

This course builds skills and demonstrates qualifications for the job roles and average base salaries below. 

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