Overview
About On-Demand Learning
TechSherpas 365’s On-Demand courses provide you with access to official courseware materials and hands-on labs, empowering you to learn at your own pace. On-Demand allows you to design your training around your schedule, budget, and individual learning needs.
On-Demand Learning is a perfect solution for students who are unable to attend traditional instructor-led training due to schedule constraints. You receive the same materials and labs as an instructor-led course, with the added convenience of flexible scheduling and a lower price tag.
This On-Demand Course Includes:
- Official Courseware License
- Hands-on Exercises/Labs
- Certification Package:
- Practice exam
- official certification exam
Course Overview
The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create an IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.
In This Course You Will Learn:
- Understand the scope of what is to be directed and/or planned
- Know how to use key principles and methods of direction
- Be able to plan using key principles and methods
- Know how to define effective policies, controls and guidelines
- Understand the role of risk and risk management in DPI
- Identify how governance impacts DPI
- Know how to ensure controls are sufficient and not excessive
- Understand the nature, scope and potential benefits of organizational change management
- Facilitate key principles and methods of communications and OCM
- Identify and manage all types of stakeholders
- Effectively communicate and influence others
- Create effective feedback channels
- Understand how Lean and Agile methods can be leveraged
- How to successfully apply DPI Concepts in the real world
- How to create a “learning and improving’ IT organization
- Be prepared to pass the official ITIL 4 Direct, Plan and Improve Course
Prerequisites
In order to take the DPI course and exam candidates must hold the ITIL 4 Foundation Certification. Anyone who has taken the ITIL 4 Managing Professional Transition course may also take this class.
Description
Module 00: Introduction to Direct, Plan & Improve
- ITIL 4 Certification Overview
- Direct, Plan & Improve Publications
- Direct Plan & Improve Learning Outcomes
Module 01: Direct, Plan & Improve: Key Concepts
- Key DPI Concepts
- Key DPI Terms
- How Value, Outcomes, Costs and Risks Relate to DPI
- Measurement and Reporting
Module 02: Understanding ‘Scope’ and Applying Direct, Plan & Improve
- Strategic Planning
- Cascading Objectives
- Policies, Controls and Guidelines
- Decision Making Authority
Module 03: The Role of Governance, Risk and Compliance (GRC) and The Service Value System
- The Role of Governance, Risk and Compliance
- How to Integrate Governance, Risk and Compliance into the SVS
- Risk Management in DPI
- Governance and DPI
Module 04: Continual Improvement
- Key Principles and Methods
- Continual Improvement Model
Module 05: Continual Improvement: Assessment Methods
- How to Identify Assessment Criteria
- Data Collection
- Selecting Assessment Methods
- Assessment Methods and Outputs
Module 06: Continual Improvement: Where do we want to be?
- Defining the Next Point
- Priority and Scope
- Outcomes
- Take Action
Module 07: Continual Improvement: Keeping Up Momentum
- Keeping People Engaged
- Lessons Learned Analysis
- Measurement and Reporting Practice
Module 08: Organizational Change Management (OCM) and Communication
- Key Principles
- OCM Purpose and Application
- Key Terms, Principles and Scope
Module 09: Organizational Change Management: Practice Success Factors (PSFs)
- Types of PCFs
- Key Metrics
- OCM and the SVC
Module 10: Organizational Change Management: Stakeholders
- Identifying and Managing Stakeholders
Module 11: Organizational Change Management: Communication Principles
- Types of Effective Communication
- Communication Feedback Channels
- Effective Interfaces
Module 12: Measurement and Reporting in Direct, Plan & Improve
- Key Terms and Definitions
- Reporting Good Practices
- Types of Measurement
Module 13: Measure & Report: Planning and Evaluation Model
- Purposed and Objectives of the Planning and Evaluation Model
- Balanced Scorecard
- Success Factors and KPIs
Module 14: Direct, Plan & Improve Value Streams and Practices
- Differences Between Value Streams and Practices
- Value Stream Mapping
- Measuring the Four Dimensions
- Workflow
- Feedback
Module 15: Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve
- Applying the 7 Guiding Principles
- Optimizing and Creating Workflows
- Efficient Designs and Workflow Metrics
- Theory of Constraints and Kanban
- Institutionalizing Change
Module 16: Summary
