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ITIL is the most widely accepted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services.
There are many ways to build a career in IT service management (ITSM), depending on your experience and expertise. This ITSM Careers Path resource helps you research and navigate the main ITSM job areas in today’s marketplace. Click here to map out the path you want to follow.
The ITIL® qualification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
We offer the courses in the schemes listed below that will build your IT management skills and also prepare you for Certification. Each course comes with the certification exam voucher.
We offer 5 different Certification Levels within ITIL:
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