The ITIL4 Foundation Bridge course is what professionals with ITILv3 Foundation certification need in order to understand the changes from ITILv3 to ITIL4, prepare for, and pass the ITIL4 Foundation certification exam.
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination.
In This Course You Will Learn:
Key IT service management concepts
How ITIL guiding principles can help an organization to adopt and adapt service management
The 4 dimensions of service management
The purpose and components of the service value system
The activities of the service value chain and how the to interconnect
Know the purpose of key ITIL practices
Preparation to sit the ITIL4 foundation examination
Prerequisites
ITILv3 Foundation Certification
Description
IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key concepts of value creation
Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
The nature, use, and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs, and outputs, and its role in supporting value streams
Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain: –