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    Overview

    CompTIA’s A+ certification is the industry standard for validating the foundational skills needed by today’s computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-1001 and Practical Application Exam 220-1002.

    In this course, you’ll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.

    WHO SHOULD ATTEND?

    Individuals seeking CompTIA A+ certification (220-1001 and 220-1002)

    WHAT YOU’LL LEARN

    • Install and configure PC system unit components and peripheral devices.
    • Install, configure, and troubleshoot display and multimedia devices.
    • Install, configure, and troubleshoot storage devices.
    • Install, configure, and troubleshoot internal system components.
    • Explain network infrastructure concepts.
    • Configure and troubleshoot network connections.
    • Implement client virtualization.
    • Support and troubleshoot laptops.
    • Support and troubleshoot mobile devices.
    • Support and troubleshoot print devices.
    • Support operating systems.
    • Install, configure, and maintain operating systems.
    • Maintain and troubleshoot Microsoft Windows.
    • Configure and troubleshoot network connections.
    • Manage users, workstations, and shared resources.
    • Implement physical security.
    • Secure workstations and data.
    • Troubleshoot workstation security issues.
    • Support and troubleshoot mobile operating systems and applications.
    • Implement operational procedures.

    PREREQUISITES

    • End-user skills with Windows-based PCs
    • Basic knowledge of computing concepts

    FOLLOW-ON COURSES

    Description

    • Lesson 1: Supporting Operating Systems
    • Lesson 2: Installing and Configuring PC Components
    • Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
    • Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices
    • Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components
    • Lesson 6: Installing, Configuring, and Maintaining Operating Systems
    • Lesson 7: Maintaining and Troubleshooting Microsoft Windows
    • Lesson 8: Network Infrastructure Concepts
    • Lesson 9: Configuring and Troubleshooting Networks
    • Lesson 10: Managing Users, Workstations, and Shared Resources
    • Lesson 11: Implementing Client Virtualization and Cloud Computing
    • Lesson 12: Security Concepts
    • Lesson 13: Securing Workstations and Data
    • Lesson 14: Troubleshooting Workstation Security Issues
    • Lesson 15: Supporting and Troubleshooting Laptops
    • Lesson 16: Supporting and Troubleshooting Mobile Devices
    • Lesson 17: Installing, Configuring, and Troubleshooting Print Devices
    • Lesson 18: Implementing Operational Procedures

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