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ICLIn-Classroom Learning VLTVirtual Live Training GTRGuaranteed to Run (*Discounted Registrations may not be eligible/are subject to change)
Location Start date End Date Class Times Class Details Action
12/06/2021 12/10/2021 ICLVLT Register
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02/07/2022 02/11/2022 ICLVLT Register
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03/21/2022 03/25/2022 ICLVLT Register
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This five-day Live Instructor-Led ITIL Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The ITIL Training Course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

ITIL Training Course Objectives

  • Focus on the managerial and control aspects of the operational environment with regard to Service Design.
  • Educate IT Professionals in the value of IT Service Design. 

Audience Profile

  • CIOs, CTOs, Managers, Supervisory Staff
  • Team Leaders, Designers, Architects, Planners,
  • IT Consultants, IT Audit Managers and IT Security Managers.
  • Candidates looking to achieve credit towards the coveted ITIL Expert designation


The candidate must hold (photocopy required) one of the following:

  • v3 ITIL Foundation Certificate, or
  • v2-v3 Foundation Bridge Certificate

It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SD processes.


Exam Voucher Included.



  • Purpose and goals
  • Scope of Service Design
  • Doing it right the first time
  • Designing new and changed service
  • How Service Design creates business value

Service Design Principles

  • Identifying Service Requirements
  • Design Activities
  • Design Aspects
  • Service Design Package (SDP)
  • Designing Technology Architectures
  • Designing Processes

Service Design Processes

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Information Security Management
  • Supplier Management

Organizing Service Design

  • Roles appropriate within Service Design and Service Design-focused processes
  • Defining Service Design responsibilities
  • Aligning information security with business security
  • Managing suppliers to ensure quality and value for money

Exploring Technology and Implementation

  • Considerations
  • Requirements Engineering: requirement types, activities and techniques
  • Data and Information Management activities
  • Techniques within Application Management
  • Investigating Service Design requirements
  • Technology considerations for Service Design